How to Design A Patient Reception Area

With the competition in the healthcare industry becoming more fierce by the day, the importance of quality design in inpatient waiting areas has never been more critical. Patients are becoming pickier when it comes to choosing where to receive care, including many non-traditional care providers. So, providing a space that supports great outcomes is very important. There are three main stakeholders in the care experience – patients, family, and friends making up the support network and caregivers. Good design is one that ensures each participant’s needs are well cared for, leading to the best possible outcomes.

Patients
The patient should be at the center of design decisions in both outpatients and inpatient spaces. Strategically place positive distractions, like views to nature or soothing artwork in the space to reduce stress and anxiety. While some patients may prefer privacy and quiet, others might see socialization opportunities as a good thing. Offer a variety of waiting for space seating to provide both. Allowing patients some control over the environment is critical, so make sure that patients can safely operate adjustable furniture like recliners without assistance. Patients also appreciate amenities such as coffee/refreshment areas as well as charging ports or furniture that incorporates modern technology.

Patient Support Networks
The patient support network has become increasingly important to achieving a good result because family and friends can advocate for their dear ones, ask questions, and ensure that caregiver instruction are well followed. To support this group, ensure the spaces offer opportunities for quislingism as well as screen sharing. For longer stays offer places for family members to rest, share a meal, or maybe get some work done.

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How to Manage Clients in Your Office into the Future.

Employees are not the only people returning to the office. We are going to see a lot of changes  in relation to visitors’ policies to ensure everyone’s safety as operations evolve to accommodate the new normal. Adequate planning is required to manage human elements as well as physical resources that can be altered according to best practices and individual mandates.

Add Acrylic Sneezeguards
Physical barriers have become no-nonsense necessities that are set up to discourage unnecessary touch, limit items shared with the reception staff, and block any airborne pathogen from spreading across the counter. Most reception spaces were not originally designed with a barrier in place, but current circumstances have prompted many vendors to increase the production of temporary solutions for added safety.

There is a high demand for clear acrylic sneeze guards and safety shields. They have already been popping up in a restaurant, retail, and reception environments. Whilst many of these solutions were initially forged from DIY pieces of plexiglass, well-designed machined temporary sneeze guards have become new and important commodities for the interim.

A guard that has aluminum framing to keep the unit upright and stable at all times can be selected for use in large areas. There are new wrap-around units that provide protection on all sides, as well as full-height guards that suit positions like security guards or valets that may not have desk protection at all times. Smaller units can be placed in front of narrow windows, to provide a smaller footprint for easy storage and assembly.

Find Touch-Free Solutions
Go for a touch-free program to increase the safety of your sign-in system, ones that can capture more than a name. Many tablets or iPad have apps that can use voice commands to capture customers’ vital information. Some programs can capture photos, videos, or even soundbites to provide more precise metrics than a paper logbook.

These solutions should be kept on the opposite side of the reception desk right in front of arriving guests. To guarantee the security of any expensive tech, it is best to use a locked stand or anchor. This helps to keep the tablet safely in place. Tablets with charging ports can solve different problems in one, increasing visibility as well as keeping the device ready-to-run at all
times.

Create Visitor Protocol
A set of policies and practices communicating what is expected of visitors, reception staff and employees as well should be clearly determined and made available. Adopting the best practices for visitors’ management is top of every leaderships’ to-do list. However, it is important to ask reception staff and to get feedback on what would make them the most comfortable when returning to work. Choose processes that are feasible for everyone to keep up with.

● Do you want every visitor to have a mask on or other PPE? if that is the case, it’s best to provide these items to anyone arriving without one.
● Provide adequate hand sanitizer at every entrance.
● Use sanitizer and sanitizing wipes to regularly wipe down touchpoints, door handles,
countertops, and pens used for signing in.
● At all times discourage handshakes and unnecessary contact. It is a no-brainer to include a gentle reminder on signage that can keep the idea of a touch-free welcome at the front of everybody’s mind.

Classify Visitor Type
Determine the importance of the various types of visitors, from familiar faces to outside parties, and communicate expectations before they arrive at the office. Take an effective approach not only based on the type of guest, but also on a timeline that will lift restrictions as safety concerns are loosened.

● Routine visitors, including janitorial staff, can be informed of best practices in advance and can be subjected to more complex safety and sign-in procedures.
● Outside clients and vendors are a bit more unpredictable parties and it may be a wise the decision to limit their contact to virtual meetings or small groups at first.
● Friends and family do hold a complicated place, although they might be better-vetted thanks to their connection to employees, it is best to limit their contact in the beginning.
● Delivery drivers might become more popular as lunch hour needs become more complex, enforcing contact-free drop-off outside of reception doors will be effective in eliminating unnecessary points of contact.

Provide Physical Guidelines
Distinctive crowd control tools, visible signage, and floor decals are clear, visceral, and silent ways that help manage the flow of visitors in waiting areas. These easy but clear means of communication can speak volumes, even if your front desk staff is busy with another guest. You can customize some solutions to meet your own internal processes, in addition to the guidelines recommended by the CDC. Providing visitors with directions to bring them into space as well as leading them to destinations is a must. Appropriate signage can be used to communicate expectations while guide ropes help keep queues neat and orderly. To provide better rules-of-thumb for safe distancing, using floor decals are an alternative to sloppy tape for providing visual boundaries.

Before important meetings after signing in, guests should be able to sit readily. Rearrange any waiting room furniture and separate eating areas. Wherever possible, remove any superfluous chairs and tables. Also, discard any reading materials that can hold hard-to-clean germs. The use of easy-to-clean vinyl seating or those with antimicrobial coating can take waiting room cleanings to another level.

Have dedicated spaces
In order to keep both employees and visitors apart at all times, set aside specific conference rooms as employee-only spaces or areas that allow outside visitors. Both areas will require strict cleanliness standards. Visitor-facing spaces should be stocked with single-use supplies and deep cleaning solvents for use in between meetings.

In extending common courtesies like providing beverages or snacks, stick with disposable items like single-use cups or water bottles. Encourage guests to come along with their papers and pens. Be sure to dispose of any consumables infrequently emptied garbage bags should they forget theirs.

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How to Modify Reception Spaces for Covid-19

Everyone who has anything to do with your business from the customers you serve to the vendors you welcome, the person whose job is to make repairs to keep your building safe and everybody including the people that pass through your reception space is undeniably unique to you. Your hallway establishes the mood for the health and safety of the entire office, making this an important area to optimize for every business.

As we gradually return to work, these spaces require peculiar consideration for contiguous safety. Whilst the transition to the all-new workplace, further purchasing can improve wellness  for years to come. Are you retrofitting, renovating, or reinventing your reception space? We’ve  got the tools to help return to work safely!

IMMEDIATE IMPROVEMENTS

SET UP SNEEZE GUARDS
When used with adequate spacing, physical barriers offers the best barriers and can keep Everybody is happy and healthy. Companies are providing more sneeze guards, artistically made from completely transparent acrylic, and offer no obstruction. You must ensure that your guard is just about the right height, surpassing the height of any tall-stature guest or  seated receptionist. We have full- bodyguards available for valets, security staff, or other  employees to satisfy these needs.

CONSUMABLE SUPPLIES
Establish a cleaning routine for every touchpoint no matter the surface. Providing the right casual disinfectants, personal sanitizers, and cleaning solvents are the best defense against casual contagion. For your staff, create a cleaning culture and ensure the safety of the visitor
touchpoints by implementing a routine and regular wipe down scheduled throughout the room. Included in your policy on masks, should be the implementation of masking off all outside visitors. This is understandable in relation to the current situation. To ensure that everyone coming into your office has access, purchase a supply of disposable surgical masks for those who do not have one. Although masking is only a suggestion, if they are made available, guests will use them. Most importantly, these supplies will be universally beneficial for the foreseeable future.  Invest in permanent heavy-duty dispensers, and efficient wall-mounted devices that can be maintained indefinitely.

ELIMINATE PAPERS
Because paper goods are porous and known to easily hold on to the virus. Whenever possible, eliminate all paper goods and implement other easy-to-clean options, such as:
● Laminated signs or required reading materials.
● Tablet-based sign-in systems to replace paper logbooks.
● Web-hosted materials that can be accessed on visitors’ gadgets.
● When the paper is unavoidable, provide sizable recycling areas for disposal and also use
small desktop scanners to immediately digitize all forms.

As for writing utensils, the alternative is to use single-use pens or short golf pencils for which provide an inexpensive and disposable solution. Although options with antimicrobial coating may seem appealing, they are not as efficient against Covid-19 to be beneficial.

REMOVING & SPACING SEATING
The easiest way to stop overcrowding is to make it impossible. So remove seating, add barriers between chairs, and space out seats. This eliminates the option for visitors to crowd around one another. Some tips to achieve this include, keeping single-seat chairs 1.8 meters apart, placing tables between them, using movable partitions, and adding cleanable fake plants to areas to make it difficult to overcrowd.

If there is a need for added capacity and you have the facilities, consider converting an adjacent room into an overflow reception space, only opening up this area when necessary. Make sure it remains easy to let guests know when it’s time for their meeting or appointment. Maintain the same strict surface cleanliness and spacing measures as in the main area.

EMPLOYEE ENTRYWAYS
It is possible that as your employees settle back into their workspaces, they might share an entrance with outside visitors. We recommend creating separate aisles for in-house and external entries to handle these challenges. Use crowd control systems, denote internal, clear signage, and external walkways.

WAYFINDING & DISTANCING
Create physical pathways that clearly guide the way people walk as this is a means to regulate in-and-out flow, in addition to the movement of employees well within the space. Provide one-way paths of entrance and egress, they are integral at this time and a combination of physical and visual reminders makes expectations clear and easy to follow.

For distancing, place floor decals on any flooring using an easy-to-remove adhesive that will not permanently alter your space. Station cues six feet apart for waiting for queues and adds signage to any crowd control belts to dictate suitable spacing.

REMOVE AMENITIES
‘Those little details always matter’ they say. In a welcoming reception space and who does not like a cup of coffee while they wait? However, our suggestion remains to remove these high-touch areas featuring single-use goods as they see a lot of interaction. As restrictions are listed these areas should be some of the last additions to a post-COVID workplace. Empty and store racks containing magazines made of highly-porous paper or any correlating literature for the time being, and instead make sure your WiFi signal is accessible while visitors wait. For child-friendly waiting rooms, remove and keep toys in storage indefinitely.

LONG TERM SOLUTIONS

UPGRADED MATERIALS
COVID pandemic or beyond, using porous and hard-to-clean materials can make cleaning and maintaining the waiting room more difficult. Wherever possible, avoid fabric upholstery, wood and veneer surfaces, and hard-to-maintain leather. Instead, go for hard plastic temporary seating and tables in the interim whilst seeking out exceptionally durable vinyl upholstery and laminate tabletops for the long term. Healthcare furniture is generally designed to be highly cleanable,  having durable vinyl upholstery, synthetic or metal arms, and a cleanout space at the back of the  seat to hinder debris buildup. More recently, seating solutions for hospitals and clinics have become  more and more stylish and serve as an attractive choice for waiting for areas everywhere.

SMALLER FOOTPRINTS
Decrease the space the chairs take up in order to increase the space between chairs. Narrow options, reduce bariatric selections throughout allowing for a higher waiting area capacity with no extra space is taken. Avoid more than one-person seating, like benches or sofas, and ensure chairs are kept staggered apart from one another or back-to-back to keep direct airflow at a minimum.

LIMITED AMENITIES
For sure we’ll all miss those cups of coffee or simple snacks served during eating times, but they’re just not feasible for the foreseeable future. Maintain the changes as applied at the outset and once meetings are afoot, you can offer your guests a beverage but in an employee-controlled way. In the same way, magazines may not be a great addition to spaces at the moment, however, keeping an open wireless connection or maybe a muted television can provide just enough entertainment during extended wait times.

STICK TO A SCHEDULE
While the return to work changes can be made quickly, relaxation schedules may take a much longer time. As the need decreases, you can slowly reduce your countermeasures in the same way. Granted, this won’t be an overnight overhaul and some of these changes are here to stay.

The process will eventually take time and although most of them will change as situations develop, it is best you craft a tentative schedule for reductions. At the same time, be ready to quickly pivot to original alterations.

HANG ON TO SUPPLIES
The COVID pandemic has taught us the importance of great hand hygiene and respiratory awareness. Ensure you keep a stock of hand sanitizer and disposable wipes while maintaining a touch up periodic cleaning schedule between deeper cleaning. The dispensers and holders you purchase are not just for disaster remediation, they are investments in the future wellness 
of your visitors and staff.

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How to Save Money in Designing Your Waiting Room

Outfitting the waiting room of your office can become an expensive task depending on the size of your front lobby and the type of business you run. You will need to set up a statement reception desk for use as the focal point in the room. Include occasional tables and decor to give the space a professional feel and, also important, the right seating to keep your guests comfortable while they wait. Furnishing a large lobby or a little waiting area? No problem at all!
Here’s how you can get the look you want in your waiting room without busting your budget.

Built-in Look for Less
If you are after a customized, built-in reception desk, you might want to consider a statement desk that is only a fraction of the price of a true built-in. There are many reception desks in a variety of configurations to fit your space, and each desk can come with a slick laminated finish and a glass transaction top to create a custom furniture appearance. These can be purchased at a fraction of the price of custom-built receptionist desks.

In order to complement the modern  style reception desk, integrate slick, minimalist artwork and decor into your lobby, including canvas prints, real or faux flowers, and abstract sculptures for your bookshelves.

We also recommend you select a waiting room seating that has a modern aesthetic, which can be achieved by selecting guest chairs having a metal framework or large, cushy lounge seating. Aeropark’s range of moulded timber beam seating or full sofa seating can provide this.

A Complete Waiting Room Look for Less
Yes! Choosing a waiting room collection that includes a reception desk, guest chairs, lounge seating and occasional tables with a matching look is having it all. All of Aeropark’s range make outfitting a waiting room less stressful.

We recommend choosing the size and style of your reception desk first. With the desk being the focus of the room, the size you end up choosing will have a great impact on how much space is left to work within the rest of the room.

After your desk has been selected, determining how much space you’ll have for guest seating comes next. Metal frame guest chairs, lounge chairs, and moulded timber beam seats are designed to match the reception desks which allows you to integrate a coordinating look through the waiting room.

 

Modular Look for Less
Determining just how much seating you’ll need to adequately outfit your waiting room can at times pose a challenge. You do not only need to consider how many people you will need to seat on average, but you will also need to think about how much physical space is available including the changes your business may likely go through throughout the years.

The solution is having affordable modular waiting room seating. Our seating is designed to be used in multiple configurations, meaning you will be able to make changes to the layout of your waiting room by shifting the configuration as often as you’d like to. From straight Sofa like arrangements against a wall to zigzag pattern switches in the middle of the room, your options are limitless.

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How to maintain and clean Aeropark stainless steel furniture and bins

Maybe you never cared why Rolex® only uses 304-grade stainless steel in their watches or why Aeropark sells only 304 marine grade stainless steel furniture. The reason for this is that 304 stainless steel will not rust depending on normal care whilst other grades of stainless steel will rust and can break down easily.

The good news is the cleaning of stainless steel furniture is not time-consuming and is relatively easy. The attention you give to your stainless steel furniture is dependent on your environment. For example, a dirty smoggy, or industrial environment will require more frequent cleaning programs as will high humidity marine environments. Give the furniture your attention, keeping an eye on it by doing regular check-ups and maintenance is a key to having your stainless steel furniture looking as new as when you first bought it! Stainless steel must be kept clean if they are to have a long material life. These steps will help you do just that.

● Wipe down your stainless steel to remove any cloudy build-up with a microfibre cloth. The cloth is uniquely soft and it is designed to remove the slight oxidation without the need for chemical or mechanical cleaners.

● Use a pH-neutral detergent with warm soapy water to wash the furniture using a soft cloth. This is most likely needed only 1-2 times a year, as stainless steel is quite resistant to oxidation and retention of residue.

● Follow the original lines in the polish whilst you wash. Rinse thoroughly with clean water.

● Use 3M® Scotch Brite Pad or stainless steel cleaner to remove fingerprints or stains. Scotchbrite® pad can be used to brighten the material before applying a 3M® stainless steel cleaner. This process, however, is not necessary if routine maintenance is carried out. Avoid heavy cleaning using harsh chemicals such as bleach or hard tools such as steel wool and metallic scrapers. These will destroy the integrity of the stainless steel.

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How to maintain and clean aluminium Aeropark waiting area seating

Aluminum materials are known for their lightness, strength, resistance to corrosion, durability and formability that gives them a wide range of product forms and extensive use in engineering works. Some aluminum alloys tend to be quite soft and for this reason, some simple steps should be employed during cleaning and handling aluminum to avoid staining and damage.

Maintenance
The best way to keep aluminum looking immaculately clean is to stop the buildup of dirt by regularly cleaning the surface. Leaving the surface for an extended period of time causes grunge that can in turn cause staining which will require a stronger cleaning system to remove the stain depending on the extent of staining. When cleaning aluminum it is best to start with the mildest method possible and then move progressively to harsher treatments if necessary.

Cleaning Methods
Below are cleaning methods arranged in increasing order of harshness:
● Plain water
● Mild soap/detergent
● Solvents such as kerosene, turpentine, or white spirit
● Non-etching chemical cleaner
● Wax-based polish
● Abrasive wax
● Abrasive cleaner

The aluminum surface should be washed thoroughly and dried to prevent streaking after cleaning. Take special care to remove any trace of cleaner from edges and joins. When using proprietary cleaning products pay attention to manufacturer’s recommendations and always
follow them. Abrasive cleaners can cause changes in the appearance of polished aluminum or aluminum with a ‘grain’ finish. Clean with the grain at all times If the aluminum has a grain.

Receiving Aluminium Deliveries
Aluminum components are usually supplied with a polished surface that is covered by a strippable plastic or paper coating that offers protection. Inspect the coating upon receipt for any damage that might have been transferred to the aluminum below.

Also, inspect material for signs of wetness to avoid the possibility of water staining. This should cover looking for wet packaging or pallets. Materials should be stored in dry conditions indoors. This should be done immediately on damp or rainy days.

Handling Aluminium
Materials handling is very important in relation to preventing damage. Aluminum is no different. To prevent damage to the surface of aluminum components, great care must be taken during handling. This includes:
● Avoid scraping against hard or sharp surfaces
● When stacking/unstacking or moving sheets, two people should be used to avoid dragging them over one another
● Do not drag or throw the aluminum components
● Use soft slings when lifting heavy components to avoid distortion or damage
● Do not walk over sheets while moving them.

Storing Aluminium
If the aluminum component is to be stored over a long period of time, lightly oil the surface and store vertically for proper air circulation over all surfaces. Store aluminum in a clean, dry, dust-free environment away from contact with other materials.

Water Staining
Water staining is known to be a common problem for aluminum. Water staining is a white powdery substance that appears on the surface of the aluminum. It may have an opalescent appearance depending on the alloy type or amount of oxidation. Water staining is caused by the entrapment of moisture between the surfaces of closely packed aluminum. Severe cases of
water staining occur in high magnesium alloys. Water staining doesn’t alter the mechanical properties of aluminium but has a detrimental effect on its appearance.

Material delivered wet, should be allowed to dry thoroughly before they are stored. Drying is best done by evaporation using dry air. Removing the moisture prevents stains from occurring and stops the propagation of any existing water stains. Surface roughness is used to determine the extent of existing stains. Light staining (smooth surface) can be removed by brushing while extensive staining, usually rough surface, can be removed by dipping the material in an aqueous solution of 10% by volume sulphuric acid and 3% by weight chromic acid.

Installation
Installation and delivery of aluminum components should be well planned and managed to avoid accident staining and/or damage. Installation and delivery on-site should be delayed if necessary. Newly installed aluminum components usually require cleaning due to carelessness with nearby work procedures resulting in staining from things as mortar, concrete, and paints. Protecting aluminum surfaces with a clear lacquer or light oil help avoid or minimize this  undesired outcome. If ever the aluminum is tainted with a wet product, first remove the product before drying and washing thoroughly with water. In the case of dry mortar, plaster, or paint that requires removal from aluminum by scraping, use a plastic or wooden scraper.

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How to clean and maintain powder coated Aeropark Airport Seating

Powder coating is especially good for products that live outdoors. It not only protects such articles it also beautifies them. Powder-coated articles include a wide range of products as your letterboxes, window joinery, meter boxes, plant pots, lawnmowers, and many other everyday items. Atmospheric pollution, ultraviolet light, dirt, airborne salt, and grime can accumulate over time and its effect can be adverse on the material if they are not removed at regular intervals.

The frequency of recommended cleaning may vary depending on:
● The environment – if the environment is dry; has minor condensation or high moisture. Is there a significant threat of contamination (interior) or a city, rural, industrial or coastal environment (exterior)?
● The conditions – if it is a severe or tropical condition (exterior), general or moderate condition (interior), or mild conditions.

These factors will influence the life of the powder coating:
● Ultraviolet light
● Levels of atmospheric pollution including, dirt, grime, salts that accumulate over time
● Airborne debris carried by the wind can cause erosive wear of the coating e.g. sand causing Abrasion
● Environmental changes e.g. if rural became industrial
● Microclimates eg. geothermal, alkaline or acidic

Recommended Care and Maintenance Schedule
Cleaning a minimum of every twelve months is recommended in environments with low pollutant and low salt, and urban usage. A cleaning program at a minimum of every six months is recommended in areas where pollutants, salts, and corrosivity levels are high and common, e.g. industrial areas or beachfront houses. Other areas that may require more frequent cleaning are sheltered areas having a higher risk of coating degradation because wind-blown salt and other pollutants may adhere to the surface and may not go off when it rains. The table will help you to identify the recommended minimum cleaning schedule for your project. The table cites AS4312 and ISO12944 Atmospheric corrosivity zones
in Australia to define the environmental conditions.

How to Clean your Powder Coating
Care and maintenance schedules are important to ensure the maximization of the life of the asset whether the project is commercial or residential.

Follow these 3 easy steps to clean your powder coating:
1. Use a wet sponge to carefully remove any loose surface deposits by gently rubbing the surface.
2. With a soft brush (non-abrasive) dipped in a dilute solution of a mild detergent, for Example pH-neutral liquid hand or dishwashing detergent in warm water, clean by gently rubbing the surface to remove dust, salt, and other deposits. Use only recommended solvents (e.g. Isopropyl alcohol (IPA) or methylated spirits ) for stubborn stains on the affected area, and rinse off with clean water. Avoid using other aggressive solvents.
3. Rinse the surfaces with clean fresh water after cleaning to remove all residues.

The Do’s & Don’ts of protecting your powder coating

Do’s:
● Protect all powder coated joinery- follow the manufacturer’s instruction. When building, renovating, painting, or plastering around powder-coated assets use approved tapes and films.
● Remove redundant paint & sealants- remove all paint splatters or excess sealant immediately before they dry.
● Use only recommended solvents for stubborn stains- Use Isopropyl alcohol (IPA) or methylated spirits only before rinsing off with clean fresh water.
● Carry out a regular inspection on your powder coating and clean more regularly if required.
● Clean in mild conditions- carry out the cleaning of powder-coated surfaces when the surface temperatures are below 25°C.

Don’t:
● Do not use aggressive solvents like turpentine, white spirits, thinners, citrus-based cleaners or others should on powder coating.
● Do not rub powder-coated surfaces excessively, especially metallic finishes.
● Do not allow the sunscreen to come into contact with coated surfaces as they adversely affect powder-coated finishes.

● Do not neglect the recommended care and maintenance schedules.

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