TERMS OF PAYMENT

A 50% deposit is required for all orders. An order will not be started until the deposit has been received. Another 30% is due prior to shipping. The balance of 20% is due upon arrival in Australian port prior to delivery. Deposits are non-refundable if the order is cancelled after production begins. If a cancellation request is received before production has started on an item, a refund can be issued at the discretion of the representative showroom manager. Order acknowledgements are final and are not subject to cancellation. All delivery times promised are based on receipt of deposit.

DELIVERY

DELIVERY FEES: Delivery fees and times vary for different products and are calculated based on the size and weight of your order and its destination. We will send you an email to let you know when
your item has been dispatched by us or if we anticipate delays.

If delivery of an order will result in unacceptably high freight charges, we reserve the right to contact you to request further shipping fees or to cancel an order prior to dispatch. lf we cancel your order in these circumstances we will issue a full refund to you.

ln the unlikely event that a product is unavailable, we reserve the right to cancel your order prior to dispatch. We will contact you as soon as possible to let you know.

Risk in the products passes to you on commencement of delivery. We do not accept liability for any loss, theft or damage to the products after delivery.

DELIVERY METHODS & LOCATIONS: We work with a number of delivery partners and courier companies in order to deliver nationwide; in some cases this may be handed to a third party to ensure remote areas can be accommodated. Your order will be delivered to the delivery address provided by you Delivery is to a ground floor; if the delivery is in a multi-story building the delivery company will not travel past the ground floor front door.

For larger high value items, we may be able to offer alternate delivery service, however this is not available for all items and all areas. Our customer care team can confirm if this is available to your order and area, applicable fees and charges will apply for this service.

We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible with standard courier and delivery services. ln this case, you may choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility.

You agree to pay any shipping and handling charges presented to you at the time you make a purchase.

We deliver most products Australia-wide. ln some cases, we will only be able to deliver products in metropolitan areas. This information will be shown on the product listing. We are not able to accept orders for international delivery at this time.

DELIVERY FAILURE: lt is important that you verify your information is correct before placing your order, especially your delivery address. lf the address provided is incorrect and the package is returned, you will be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you
provide wrong address information.

RETURNS

Please note we do not offer refunds for change of mind returns

You must lodge a return request via email. items returned must be in ‘as-new’ condition. This means you have not used, assembled, damaged, washed or laundered any of the items. Please return items secured in their original packaging. lf you cannot return an item ’as new’ in its original packaging, a handling and restocking fee may apply up to 20% of the value of the item. . The return shipping cost is the same as the initial delivery fee.

Unfortunately, items are occasionally damaged in transit.

if an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately, we will share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved. if you notice that an item is damaged after it has been delivered to you, please take photos or video clearly showing the damage and contact us as soon as possible, ideally within 3 business days of receiving your delivery.

The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you are happy with. For example, we may arrange to:

• Replace the product
• Arrange for the product to be returned to us
• Suggest a self repair (with an offer of compensation to you)
• Arrange a repair by a local tradesperson in your area (with an offer of compensation to you)
• Offer a partial or refund

lf we require you to return the product to us, we will pay the cost of the return.

WRONG ITEM DELIVERED

Very occasionally we may accidentally ship the wrong item to you. lf you have received an incorrect item, let us know as soon as you can, ideally within 3 business days of receiving your delivery. We will offer to send you the correct item and arrange for the pick up and return of the incorrectly shipped item at no cost to you.

FAULTS AND WARRANTY CLAIMS

Aeropark Airport Furniture warrants all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed. Warranties and guarantees are provided in accordance with Australian Consumer Law.

This Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used.

This Warranty is not transferable.

This Warranty will not apply if:

(a) The customer uses the product in an abnormal manner for example if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure.

(b) The product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories.

(c) The product is interfered with in any way including but not limited to a third party.

lf an item arrives that is faulty, is defective, missing parts or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 3 business days of receiving your delivery.

EXCHANGE

Unfortunately, we do not offer exchanges. Simply return your items in accordance with our returns policy and place a new order.

YOUR CONSUMER RIGHTS

The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. lf your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer care team will look after you.

OUR RIGHTS

We reserve the right to refuse a return in cases where we cannot be reasonably satisfied that you purchased the product from us and where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions or failure to take reasonable care.

GOVERNING LAW

These Terms will be governed by and construed in accordance with the laws of New South Wales in Australia. The parties submit to the non-exclusive jurisdiction of the courts of that state and courts entitled to hear appeals from those courts