With the competition in the healthcare industry becoming more fierce by the day, the importance of quality design in inpatient waiting areas has never been more critical. Patients are becoming pickier when it comes to choosing where to receive care, including many non-traditional care providers. So, providing a space that supports great outcomes is very important. There are three main stakeholders in the care experience – patients, family, and friends making up the support network and caregivers. Good design is one that ensures each participant’s needs are well cared for, leading to the best possible outcomes.

Patients
The patient should be at the center of design decisions in both outpatients and inpatient spaces. Strategically place positive distractions, like views to nature or soothing artwork in the space to reduce stress and anxiety. While some patients may prefer privacy and quiet, others might see socialization opportunities as a good thing. Offer a variety of waiting for space seating to provide both. Allowing patients some control over the environment is critical, so make sure that patients can safely operate adjustable furniture like recliners without assistance. Patients also appreciate amenities such as coffee/refreshment areas as well as charging ports or furniture that incorporates modern technology.

Patient Support Networks
The patient support network has become increasingly important to achieving a good result because family and friends can advocate for their dear ones, ask questions, and ensure that caregiver instruction are well followed. To support this group, ensure the spaces offer opportunities for quislingism as well as screen sharing. For longer stays offer places for family members to rest, share a meal, or maybe get some work done.